Table of Contents
- TICO Registration Requirements: A Simple Study Guide
- TICO Registration Guide: Requirements to Become and Stay Registered
- TICO Registration Fee Guide: What You Need to Pay
- 🎯 Quick Memory Trick
- TICO Requirements to Become Registered – Part 2
- Requirements to Become and Stay Registered with TICO
- 🧠 Chapter: Requirements to Become (and Stay) Registered with TICO
- Requirements to Become Registered — Part 3
- TICO Registration Requirements: Appeals, Offences & Confidentiality
TICO Registration Requirements: A Simple Study Guide
If you want to work in the travel industry in Ontario at a supervisor or manager level, you must understand who needs to register with TICO and who is exempt. This chapter breaks it down so you can easily learn it for your exam.
Let’s go step-by-step.
7.1 Who Must Be Registered
Any travel retailer or travel wholesaler that wants to sell travel services in Ontario must be registered with TICO.
This includes:
- Travel agencies (physical offices or online websites)
- Travel wholesalers (companies that package travel services and sell them to agencies)
- Individuals operating as a travel business (sole proprietors, partnerships, or corporations)
If you sell travel services in Ontario and are not registered with TICO — it’s illegal.
Definition: Travel Services
Travel services include:
- Transportation (flights, buses, trains, cruises, etc.)
- Sleeping accommodations (hotels, resorts, vacation rentals)
- Any services combined with transportation or accommodation (like packaged tours)
Anyone legally registered is called a registrant.
✅ Individual registrants must live in Canada
❌ TICO registration is not transferable
Exemptions — Who Doesn’t Need to Register?
Some groups and companies do not need to register with TICO. These rules come from Section 2 of the Regulation.
Important for exam: If a business is exempt and not registered with TICO, the Travel Industry Compensation Fund DOES NOT protect consumers booking with them.
Here are the main exemptions:
Companies Not Required to Register
| Type of Company | Explanation |
|---|---|
| Travel retailers/wholesalers not located in Ontario | If the company is outside Ontario, they don’t need TICO registration even if Ontarians book with them |
| Companies advertising to Ontarians (online, toll-free phones) but located elsewhere | Example: Out-of-province online travel agency |
| End suppliers | Airlines, cruise lines, hotels, car rental companies |
End Suppliers Offering Local Services
| Exempt Group | Key Points |
|---|---|
| End supplier offering local services (within 25 km) | Example: a hotel offering accommodation + local theatre tickets + transport |
| End supplier adding services from another company (not airline/cruise/bus) | Must collect no more than 25% upfront or payment no more than 30 days in advance |
Purpose: Help small local tourism businesses operate without heavy regulation.
Public Carriers & Their Agents
| Exempt Group | Example |
|---|---|
| Public carrier selling scheduled transportation | Bus service from New York to Toronto 4 times/day |
| Agents selling for a public carrier | Ticket booth selling bus tickets |
Real Estate Professionals (Short-Term Rentals)
Real estate brokers, salespersons, and brokerages do not need TICO registration IF:
- They are registered under the Real Estate and Business Brokers Act, 2002
- They ONLY handle short-term rental accommodations through their brokerage
They DO need TICO registration if:
- They do it as a side business outside their brokerage
- They also sell transportation or tickets to attractions
One-Day Tour Providers
Exempt ONLY IF:
- They sell one-day tours ONLY
- The tour starts and returns within 24 hours
- No accommodation included
Examples: One-day bus trips to
🎭 theatre | 🎰 casino | ⚽ sports game | 🎿 ski hill | 🛍️ shopping mall
NOT exempt if: They also offer overnight tours
Guide or Sightseeing Services
Exempt if:
- They only sell guide services
- They do NOT provide transportation or accommodation
Example: A tour guide showing visitors around local landmarks on foot.
Educational Institutions
Schools are exempt if:
- The teacher arranging the trip works at the school
- The trip is approved by the school board or principal
- Teacher receives no profit
- One-day student field trips (ex: Royal Ontario Museum)
Religious Groups, Amateur Sports Teams, Associations
(Overland Travel Only)
Exempt IF ALL conditions are met:
- Only members can join the trip
- Purpose is educational, cultural, religious, or athletic
- Funds kept in a trust account
- No one profits except by participating in the trip
- Destination within 2,000 km
- Transportation vehicle stays at destination (ensures return)
Not-For-Profit Clubs
(Overland Travel Only — Same rules as above)
These clubs are also exempt under the same conditions — only members, no profit, trust account, within 2,000 km, bus stays at location.
Key Exam Takeaways
✅ Anyone selling travel services in Ontario must register with TICO
✅ Exempt groups are very specific — memorize them
✅ The Travel Compensation Fund only protects bookings through registered companies
✅ One-day tours = exempt (only if zero overnight trips)
✅ Schools, churches, sports teams = exempt under strict rules
✅ Real estate professionals exempt only for short-term rentals through brokerage
✅ End suppliers like airlines never need TICO registration
Final Study Tip
When studying exemptions, always ask yourself:
Does the business sell transportation or accommodation to the public in Ontario?
If YES → likely must register with TICO
If NO → check if they fit one of the special exemption cases
TICO Registration Guide: Requirements to Become and Stay Registered
If you want to run or manage a travel business in Ontario, you must be registered with TICO. This chapter explains what you need to qualify and how to keep your registration active.
Think of this as a checklist to help you pass the TICO Supervisor/Manager exam.
7.2 Requirements to Become Registered
Before TICO approves someone to operate as a travel retailer or wholesaler, they must meet certain rules (Section 5 of the Regulation).
✅ Basic Requirements
To become registered:
- If you are an individual:
- You must be at least 18 years old
- You must be a Canadian resident
✅ If You Were Previously Registered With TICO
TICO will check your history. You can only register if:
| Requirement | What It Means |
|---|---|
| You do not owe the Travel Industry Compensation Fund | If you owe money, you must set up a payment plan TICO accepts |
| TICO has no unpaid judgments against you | If they do, you must settle it or have a payment plan |
| TICO never had to pay claims for you due to bankruptcy/closing your business | If they paid, you must reimburse TICO for claims & costs or have a repayment plan |
✅ Security Requirement
If TICO requires you to provide security money (a financial guarantee), you must do so.
✅ Other People Connected to the Business
Anyone considered an “interested person” (owners, partners, certain directors — see Glossary in the Act) must meet the same rules.
Example: If you and your business partner apply, both of you must meet these conditions.
7.3 Requirements for Registration Renewals
Registration is not a one-time thing — you must renew and continue meeting requirements (Section 6).
To stay registered, a business must:
- Be a resident of Canada if it’s an individual
- Not owe any Compensation Fund payments (or have an approved payment plan)
- Have no unpaid TICO judgments (or have a payment plan)
- Have repaid any Compensation Fund claims TICO paid on their behalf (or have a repayment plan)
- Provide security if required
You must stay in good standing with TICO at all times.
Forms & Fees — How to Register and Renew
(Section 3 of the Regulation)
To register as a travel retailer or wholesaler, you must:
- ✅ Fill out the registration form
- ✅ Submit it to TICO with the required fee
- ✅ Pay renewal fees every year online
- ✅ Register each branch office separately
- ✅ Pay branch fees online
Fee Structure
- TICO sets registration and renewal fees
- Fees are published in a Fee Schedule
- Any fee changes must be:
- Discussed with the industry, and
- Approved by the TICO Board
Application Rules
Applications and renewals must:
- Be submitted on TICO-approved forms
- Include all required information
- Be sent with correct payment
If anything is missing → TICO will NOT process the application.
Key Exam Takeaways
| Topic | Memory Tip |
|---|---|
| Age & Residency | Individual must be 18+ and live in Canada |
| Debt to TICO? | Must pay or have a payment plan |
| Past bankruptcy claims? | Must reimburse TICO |
| Security deposit? | Provide if required |
| Renew every year | Online, with proper forms and fees |
| Branches | Must be registered one-by-one |
Study Shortcut
Think of it like getting and keeping a driver’s license for your travel business:
| Like Driver’s License | TICO Equivalent |
|---|---|
| You must meet eligibility rules | Age, residency, no debts/judgments |
| You must renew it | Annual registration renewal |
| You must follow rules or lose it | Must remain in good standing with TICO |
TICO Registration Fee Guide: What You Need to Pay
To run a travel agency or a travel wholesaler business in Ontario, you must be registered with TICO. This chapter explains the fees you need to pay when registering and renewing your registration.
These rules come from Section 3(1) of Ontario Regulation 26/05.
✅ Fee Schedule effective since July 1, 2011
✅ All fees cover a 1-year period
Let’s make it simple.
Registration Fees (When You First Sign Up)
When you first register with TICO, you pay a fee based on whether you are registering a head office or a branch office.
| Type of Business Location | Fee |
|---|---|
| Travel Agency or Travel Wholesaler — Head Office | $3,000 |
| Travel Agency or Travel Wholesaler — Branch Office | $800 |
❗ Registration fees are NOT refundable, even if your application is not approved.
Renewal Fees (Every Year)
Every year, travel agencies and wholesalers must renew their registration.
The renewal fee depends on your Ontario sales volume from the previous fiscal year.
Sales-Based Renewal Fees
| Ontario Sales Volume | Renewal Fee |
|---|---|
| $2,000,000 or less | $300 |
| More than $2,000,000 up to $5,000,000 | $600 |
| More than $5,000,000 up to $10,000,000 | $900 |
| More than $10,000,000 up to $50,000,000 | $1,200 |
| Over $50,000,000 | $1,800 |
Branch Renewal Fee
If you have branch offices, each branch must pay:
| Fee Type | Fee |
|---|---|
| Branch Office Renewal | $300 per branch |
Important Renewal Timeline Rules
- Renewal fees are due 90 days after the registrant’s year-end
- Branch renewal dates match the head office renewal date
- This means everything renews at the same time
- Head office + all branches in one cycle
✅ Key Points to Remember for Your Exam
- $3,000 to register a head office
- $800 to register a branch
- Renewal fees depend on sales volume
- Branch renewal fee = $300 each
- Fees must be paid every year
- Fees are not refundable
- Branches renew at the same time as head office
- Renewal payment due 90 days after year-end
🎯 Quick Memory Trick
| Term | Trick |
|---|---|
| Initial registration = Big money | $3,000 = Start-up cost for main office |
| Branches always cost | $800 to start, $300 yearly |
| Bigger sales = Bigger renewal fee | The more you sell, the more you pay |
| Everything aligned | Branches renew with head office |
TICO Requirements to Become Registered – Part 2
To operate a travel business in Ontario, you must follow TICO rules. This part of the chapter covers security deposits, office rules, and business name rules.
Study this carefully — questions from this section often appear on the TICO Supervisor/Manager exam.
7.4 Security Deposit for New Applicants
Section 25 of the Regulation
When a business applies to register with TICO and has not been registered in the last 12 months, they must give TICO a security deposit of $10,000.
✅ Key Points
- New applicants must provide $10,000 security
- This applies only if the business was not registered in the past 12 months
- The money is held by TICO
- It will not be returned until:
- The business submits two years of financial statements
- The Registrar decides the business is in good standing and following the rules
The Registrar has the final say on returning the deposit.
🔹 Exemptions
Some low-risk tourism businesses tied to government may not need to pay this deposit.
Details are found in Chapter 8 (Financial & Record-Keeping Requirements).
7.5 Requirements for Operating From an Office or Home
Section 6 of the Act + Sections 10 & 11 of the Regulation
All travel registrants must work from the location listed in their TICO registration.
✅ Office Rules
- You can only operate from the address on your registration
- If you have more than one location:
- One must be the head office
- All others must be registered branch offices
✅ Home-Based Travel Agencies
You can run a travel business from home, but only if:
| Requirement | Meaning |
|---|---|
| Zoning approval | Local zoning must allow business activity |
| Separate business phone | Business phone number must be different from personal/home number |
| Record access | Registrar must be able to see your business records |
If the Registrar can’t access your records, you cannot operate from home.
7.6 Business Name Requirements
Section 9 of the Regulation
Every travel agency must have a legally registered business name with ServiceOntario.
✅ Business Name Rules
- You must register your business name
- You must do business under the same name
- Your name cannot pretend to be sponsored or affiliated with another company unless you truly are
❌ Examples of names NOT allowed
- “Disney Travel” (unless you are actually approved by Disney)
- “Air Canada Vacations Center” (unless you are authorized)
You cannot mislead customers into thinking you are connected to another travel brand.
🧠 Exam Tips
| Topic | What to remember |
|---|---|
| Security deposit | $10,000 for new applicants; held for at least 2 years |
| Home office | Must follow zoning, have separate phone, and records accessible |
| Business name | Must be legally registered & not imply fake partnerships |
🎯 Quick Memory Trick
| Rule | Shortcut |
|---|---|
| Security | $10K trust test — 2 years, must be in good standing |
| Home office | Zoning + phone + records |
| Business name | Register name + no fake partnerships |
Requirements to Become and Stay Registered with TICO
When you run or supervise a travel business in Ontario, you must follow TICO rules. These rules protect consumers and make sure only honest and qualified businesses sell travel services.
This chapter covers important rules about TICO registration and how to keep your registration active.
Certificate of Registration (Section 13 of the Regulation)
After you complete the TICO registration process, TICO gives your business a Certificate of Registration.
Key Points to Remember
- The certificate must be kept at the office or branch location it belongs to.
- Anyone can ask to see it — you must be able to show it.
- Best practice: display the certificate in your office for customers to see.
- The certificate has an expiry date — make sure it stays valid.
If Your Business Closes or Registration Ends
If your business:
- shuts down,
- loses registration,
- or gets suspended,
you must return the certificate to TICO immediately — either by registered mail or by hand.
Exam Tip ✅
If a TICO-registered business closes, they must return the Registration Certificate right away.
Requirements to Maintain Registered Status
Even after you register, you must continue following all TICO rules. If you don’t, TICO can refuse renewal or cancel your registration.
When TICO Can Refuse Registration or Renewal
TICO may say no if:
- The business is not financially responsible.
- There is proven dishonesty.
- The business breaks the Act or Regulation.
- The business does not provide information TICO asks for.
Rules for Selling Travel Services (Section 12 of the Regulation)
Travel retailers must follow these rules when selling travel services:
1. Tell Customers Who You Are
You must give customers:
- your business name,
- office address,
- and phone number.
This helps the customer know exactly who they are dealing with.
2. Disclose Relationships
If your agency is connected to a travel wholesaler (for example, the wholesaler owns the travel agency), you must tell the customer.
3. Only Registered People Can Sell Travel
Travel services can only be sold by:
- a registered business, and
- individuals employed by or contracted with that business.
4. Everyone Selling Travel Must Pass Exams
Anyone who sells travel or advises the public must:
- Pass the Travel Counsellor Exam
- If they become a supervisor/manager, they must also pass the Supervisor/Manager Exam within 6 months
Educational Requirements (Sections 15–16 of the Regulation)
Every travel office must have a qualified supervisor/manager.
Supervisor/Manager Requirements
They must:
- Pass the Travel Counsellor Exam
- Have sufficient experience (usually 3 years of selling travel)
- Pass the Supervisor/Manager Exam
– Either already passed, or must pass within 6 months of taking the role
Requirements for All Travel Counsellors
Anyone selling travel to the public must:
- Pass the Travel Counsellor Exam
- Be an employee or contracted person with the agency
- Have their training records and certificates kept on file by the registrant
Notification of Changes
Registrants must inform TICO when key business information changes, including:
- business ownership
- partners or shareholders
- office location/address
- bank accounts
- supervisor/manager
Some changes need advance approval; others just need to be reported on time.
Exam Tip ✅
Any major change to the business must be reported to TICO within required timelines — some changes need pre-approval.
Simple Summary
| Requirement | Key Rule |
|---|---|
| Certificate of Registration | Keep it at the office, show it when asked, return if business closes |
| Selling Travel | Only by registrants and approved individuals |
| Education | Travel Counsellor Exam for sellers; Supervisor exam within 6 months |
| Supervisor/Manager | 3 years experience + required exams |
| Change Reporting | Must notify TICO about major business changes |
Final Exam Checklist ✅
Before moving on, make sure you remember:
- Where the Registration Certificate must be kept
- When it needs to be returned
- Who can sell travel services
- The exam requirement timelines
- Supervisor/manager experience and exam rules
- That major business changes must be reported to TICO
If you can explain all of these in simple terms, you’re ready for questions on this chapter!
🧠 Chapter: Requirements to Become (and Stay) Registered with TICO
📜 7.7 Certificate of Registration
Once a business completes the TICO registration process, TICO gives them a Registration Certificate.
Important things to remember:
- The certificate must be kept at the office or branch it belongs to
- It must be shown to anyone who asks
- Best practice: display it clearly where customers can see it
- The certificate has an expiry date — registration must be renewed
- If the business closes, is suspended, or revoked, the certificate must be returned to TICO immediately (by registered mail or in person)
💡 Exam Tip:
TICO encourages consumers to look for this certificate before booking travel — it’s proof the company is legally registered.
🔐 7.8 Requirements to Maintain Registered Status
Even after registration, businesses must follow rules to stay registered.
🚫 When can the Registrar refuse or revoke registration?
The Registrar can refuse or cancel registration if the business or person:
- Lacks financial responsibility
- Has acted dishonestly
- Breaks laws or TICO rules
- Refuses to provide required information
In short: you must be financially stable, honest, and cooperative.
🧾 Selling Travel Services — Key Rules (Section 12)
When selling travel, retailers must:
- Tell customers the business name, address, and phone number
- Tell customers if the retailer is connected to another travel business
(example: a wholesaler that owns a travel agency) - Only sell through:
- A registered travel business, and
- People employed by or contracted with that business
- Ensure everyone selling travel or giving advice has passed the Travel Counsellor Exam
- Ensure new supervisors/managers pass the Supervisor/Manager Exam within 6 months
🎓 Education Requirements (Sections 15–16)
Each travel office must have a supervisor/manager who:
✅ Has passed the Travel Counsellor Exam
✅ Has minimum 3 years travel-selling experience (common interpretation of “sufficient experience”)
✅ Is approved by the Registrar
✅ Has passed the Supervisor/Manager Exam OR will pass it within 6 months of starting
Also:
- Everyone selling travel to the public must pass the Travel Counsellor Exam
- Travel counsellors must be employees or contracted
- The business must keep proof of education certificates
💡 Exam Tip:
Remember: 3 years experience + Travel Counsellor Exam + Supervisor/Manager Exam within 6 months.
🔔 Notification of Changes — What to Report & When
Registrants must tell TICO about business changes.
Some need approval, some just need notification.
| Type of Change | Approval or Notice? | Time to Report |
|---|---|---|
| Changes to officers/directors (corporation) or partners | Registrar Approval | Within 5 days |
| Someone gets 10% or more shares or increases share beyond 10% | Notify Registrar | Within 30 days |
| Change of business address | Notify Registrar | 5 days in advance |
| Change in supervisor/manager | Notify Registrar | 5 days in advance (or immediately if unexpected) |
| Change in bank account details | Notify Registrar | 5 days in advance |
| Any other change in registration info | Notify Registrar | Within 5 days |
| Ceases selling travel services | Notify Registrar | ASAP (or at least 10 days in advance if known) |
| Stops trading with another registrant due to financial concerns | Notify Registrar | Promptly |
| Change in address for service | Notify Registrar | Within 5 days |
💡 Exam Tip:
5 days & 30 days deadlines are common — expect them on the test.
📝 Summary for Exam Success
To stay registered with TICO, a travel business must:
- Display its Registration Certificate
- Operate honestly and financially responsibly
- Ensure all staff selling travel are certified
- Have a qualified Supervisor/Manager
- Report business changes on time
Requirements to Become Registered — Part 3
Compliance, Inspections, Refusals & Revocations)
When running a travel business in Ontario, being registered with TICO is not a “one-and-done” thing. You must follow rules to protect consumers and keep your license active.
This chapter explains compliance, inspections, and how registrations can be refused, suspended, or revoked.
✅ 7.9 Compliance — What It Means and Why It Matters
When consumers book with a TICO-registered travel agency or website, they are protected.
For example, they may be able to claim money from the Travel Industry Compensation Fund if a registered agency or supplier (like an airline or cruise line) goes bankrupt.
What TICO Does to Enforce Compliance
TICO has a Compliance Department that checks if businesses follow the law.
They monitor:
| Type | Focus |
|---|---|
| Financial compliance | Financial statements, trust accounting, working capital |
| Non-financial compliance | Advertising, invoices, disclosures, and unregistered sellers |
TICO reviews ads, websites, brochures, and responds to consumer and industry complaints.
Selling travel without TICO registration is illegal. TICO can charge offenders.
What Happens if a Business Breaks the Rules?
- TICO contacts the registrant and asks them to fix the problem
- The business must respond fast — not responding = non-compliance
- If not corrected, the Registrar may move to revoke registration
Key Exam Reminder
If a registrant ignores TICO or refuses to fix compliance issues, their license is at risk.
🕵️ 7.10 Inspections — What to Expect
Section 17 of the Act
TICO can conduct inspections to make sure rules are being followed.
Inspectors Can:
- Enter the business premises at a reasonable time
- Ask to see records, documents, and bank info
- Copy or take records as long as they give a written list
- Investigate complaints
Your Rights
You may ask the inspector to show proof that they are authorized.
Your Obligations
You must NOT:
- Block the inspector
- Hide, change, or destroy documents
Doing so is an offence.
❌ 7.11 Refusal, Suspension, or Revocation of Registration
If a business does not follow the law, the Registrar can propose to:
- Refuse registration
- Suspend registration
- Revoke registration
- Refuse renewal
- Add conditions to registration
The business must be notified in writing and has the right to appeal to the Licence Appeal Tribunal.
🚫 Refusal to Register — Common Reasons
Registration may be refused if:
- Applicant has a serious criminal record
- Applicant is not financially responsible
- False information was given in the application
⚠️ Immediate Suspension
In serious cases, where consumers are at risk, the Registrar can suspend immediately.
This usually happens when there are major financial issues that could harm the public.
- Suspension takes effect instantly
- Must be in the public interest
- Expires after 15 days unless extended by the Tribunal
❌ Revocation — Common Reasons
A registration may be revoked if the registrant:
- Fails to file financial statements
- Has trust account or working capital deficiencies
- Does not pay Compensation Fund fees
- Uses false or misleading advertising
- Has invoicing issues
- Has unresolved consumer complaints
- Fails to respond to TICO
- Shows ongoing dishonesty or non-compliance
Repeated violations can lead to revocation.
🔍 Public Access to Information
TICO can publicly share:
- Names of registrants
- Registration status
- Business contact details
- Charges or violations
- Tribunal decisions
This makes the system transparent and protects consumers.
🎯 Exam Takeaways
Remember these key points:
💡 TICO enforces both financial and non-financial compliance
💡 Ignoring TICO letters = non-compliance
💡 Inspectors can access records and must not be obstructed
💡 Registration can be refused, suspended, or revoked
💡 Businesses have the right to appeal to the Licence Appeal Tribunal
💡 TICO can publish info about registrants to the public
TICO Registration Requirements: Appeals, Offences & Confidentiality
In this chapter, we’ll cover what happens when there are issues with TICO registration — like appeals, offences, and confidentiality rules. As a future travel industry manager, you must understand how TICO enforces the law and protects consumers.
This info is important for your exam — so read carefully!
🚨 7.12 Appeals to the Licence Appeal Tribunal (LAT)
If TICO refuses, suspends, or revokes a company’s registration, the business has the right to appeal the decision to the Licence Appeal Tribunal (LAT).
What is the Licence Appeal Tribunal?
- An independent tribunal (like a court but simpler and faster)
- Handles TICO appeals
- Members include legal, industry, and consumer experts
When can someone appeal?
- New applicants who are refused registration
- Current registrants whose registration is suspended or revoked
How to appeal
- Must send a Notice of Appeal within 15 days
- There is a non-refundable fee
- You may represent yourself or hire a lawyer/paralegal (your expense)
- If no appeal is requested, the Registrar’s decision stands
What happens in a hearing?
- Registrar and applicant/registrant present evidence
- Tribunal makes a written decision
- They can:
- Confirm TICO’s decision
- Overturn it
- Add conditions to the registration
Can issues be solved before the hearing?
Yes. TICO often works with businesses to fix problems even after the appeal is filed.
Example: Agreeing to follow extra rules to keep registration.
🔁 Re-Applying After Being Refused or Revoked
If TICO refuses or revokes a registration:
- Must wait at least 30 days before re-applying
- Cannot operate during this period
- Must prove circumstances have changed and requirements are now met
⚖️ 7.13 Offences Under the Act
Once a business is registered, it must follow all TICO laws.
If someone breaks the rules, it’s an offence.
What counts as an offence?
- Giving false information
- Not following the law or regulations
Who is responsible?
- The business
- Officers/directors — they must take reasonable care to prevent offences
Penalties
| Offence | Maximum Penalty |
|---|---|
| Individual | $50,000 fine, up to 2 years minus a day in jail, or both |
| Corporation | $250,000 fine |
Other consequences
- Court can order restitution (money paid back)
- Case must start within 2 years of TICO learning about the offence
🔒 7.14 Confidentiality
TICO handles private business info. This information must stay confidential except when allowed by law.
When can TICO share information?
- When needed to enforce the Act
- With consumer protection agencies
- With law enforcement
- With a person’s legal advisor
- If the person gives consent
Important note
TICO staff cannot be forced to testify in civil court about confidential info — unless it’s a case under the Travel Industry Act.
✅ Chapter Complete!
You have finished Chapter 7 — Registration Requirements.
💡 Tip for your exam:
Focus on appeals timelines, penalties, and confidentiality rules — these often show up in questions.
📌 Go back to your MyTICO portal and take the voluntary Chapter Quiz.
You can try as many times as you want — quizzes don’t affect your final exam score but help you practice!
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